1. Purpose and Scope
This document sets out the identity verification requirements applicable to all account holders and players at Great Canadian Casino Nanaimo. Identity verification, commonly referred to as Know Your Customer (KYC), is a mandatory compliance process required under Canadian federal and provincial regulatory frameworks. These requirements exist to confirm the identity of individuals, establish legal age eligibility, prevent fraud and money laundering, and protect the integrity of the gaming environment.
All persons seeking to open an account, access full account functionality, or process withdrawals are subject to the verification procedures described in this policy. Submission of required documentation is a condition of continued account access. Great Canadian Casino Nanaimo reserves the right to restrict or suspend account activity pending the completion of identity verification.
2. Regulatory Basis
Identity verification obligations at Great Canadian Casino Nanaimo are grounded in the following regulatory frameworks.
2.1 Federal Requirements
The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) imposes identity verification obligations on casino operators under Canadian anti-money laundering and counter-terrorist financing legislation. Casinos are required to verify the identity of any individual from whom they receive CAD 10,000 or more in cash within a single transaction, or where cash is received through an authorized third party acting on behalf of that individual. These obligations apply regardless of the player’s account status or prior verification history.
2.2 Provincial Requirements
Provincial gambling regulators, including the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO), as well as other applicable provincial authorities, impose KYC and age verification requirements on regulated operators. These requirements mandate that operators confirm player identity, legal age, and, where applicable, physical location before permitting account registration and gambling activity.
Great Canadian Casino Nanaimo complies with all applicable federal and provincial identity verification obligations in effect at the time of account registration and throughout the account lifecycle.
3. Legal Age Requirements
The minimum legal gambling age in Canada varies by province. The general requirement is 19 years of age or older. In the provinces of Quebec, Alberta, and Manitoba, the minimum legal age is 18 years. Great Canadian Casino Nanaimo uses identity verification to enforce applicable age restrictions. No individual who does not meet the minimum legal age requirement for their province of residence is permitted to hold an account or participate in any gambling activity.
4. Required Documentation
Players are required to submit documentation across three categories: proof of identity, proof of address, and proof of payment method. All submitted documents must be current, legible, and match the information provided at account registration.
4.1 Proof of Identity
Accepted documents for identity verification include:
- Government-issued photo identification card
- Canadian passport (current and unexpired, photo page required)
- Provincial driver’s licence (front and back)
- Provincial photo identification card for non-drivers
- National identity card
The document must clearly display the player’s full legal name, date of birth, and photograph. The name and date of birth on the document must match the details provided during account registration exactly.
4.2 Proof of Address
Players must provide a document confirming their current residential address. Accepted documents include:
- Utility bill (electricity, gas, water, or internet)
- Bank statement
- Credit card statement
- Government-issued correspondence
The document must be dated within the last 90 days and must display the player’s full name and residential address as registered on the account. Documents that display only a post office box address are not accepted.
4.3 Proof of Payment Method
Players are required to confirm ownership of the payment method used to fund their account. Acceptable forms of proof include:
- Screenshot or confirmation of an Interac e-Transfer transaction
- Bank statement showing the relevant transaction
- Photograph of a credit or debit card with the middle digits masked, displaying only the first four and last four digits, the cardholder name, and the expiry date
Proof of payment method is required before any withdrawal is processed and may be requested at any point during the account lifecycle.
5. Verification Process
5.1 Submission
Documents must be submitted through the designated secure upload channel within the player account portal. All document transmissions are protected by SSL encryption. Players are responsible for ensuring that uploaded files are clear, complete, and free of obstruction or glare.
5.2 Review and Processing
Upon submission, documents are reviewed by the verification team. Standard processing time is between 14 and 30 days from the date of submission, depending on document completeness and volume. Players will be notified of the outcome of their verification review via the contact details registered on their account.
5.3 Liveness and Selfie Checks
In certain cases, Great Canadian Casino Nanaimo may require a player to complete a liveness check or submit a selfie holding their government-issued photo ID. This step is used to confirm that the individual presenting the document is the registered account holder. Instructions for completing this step will be provided at the time of the request.
5.4 Enhanced Due Diligence
Enhanced verification, including source-of-funds documentation, may be required in circumstances involving large or repeated transactions, or where account activity triggers a manual review threshold. Players will be notified when enhanced due diligence is required and will be given a reasonable period to respond.
6. Account Restrictions Pending Verification
Until identity verification is completed to the satisfaction of Great Canadian Casino Nanaimo, the following restrictions may apply:
- Withdrawal requests will not be processed
- Deposit limits may be applied
- Account access may be suspended or restricted
Great Canadian Casino Nanaimo is not liable for any delays in withdrawal processing that result from incomplete or inaccurate documentation submitted by the player.
7. Player Obligations
Players are responsible for the following:
- Providing accurate and truthful information at the time of account registration
- Submitting documentation that belongs to them and accurately reflects their identity
- Notifying Great Canadian Casino Nanaimo of any changes to personal information, including name, address, or contact details
- Retaining copies of all submitted documents and correspondence related to verification
- Refraining from the use of virtual private networks (VPNs) or other tools that obscure geographic location during the registration or verification process
The use of false, altered, or third-party documentation constitutes a violation of this policy and may result in immediate account closure, forfeiture of funds, and referral to relevant authorities.
8. Data Handling
Personal data and documentation submitted for identity verification purposes are collected, stored, and processed in accordance with applicable Canadian privacy legislation and the Great Canadian Casino Nanaimo Privacy Policy. Documents are retained for the period required by law and are not shared with third parties except where required by regulatory or legal obligation.
9. Responsible Gambling Integration
Identity verification at Great Canadian Casino Nanaimo is integrated with responsible gambling measures. Verified accounts are subject to self-exclusion checks, deposit limit enforcement, and monitoring for indicators of problem gambling behaviour. Players who have registered with a self-exclusion program will be identified during the verification process and denied account access in accordance with applicable requirements.
Players seeking assistance with gambling-related concerns may contact ConnexOntario at 1-866-531-2600.
10. Contact and Queries
Players with questions regarding the identity verification process or the status of a submitted verification request should contact the Great Canadian Casino Nanaimo support team through the official contact channels listed on the account portal. Players are advised to retain all confirmation emails, transaction identifiers, and support correspondence for reference in the event of a dispute.